Central Intake Coordinator

BrightSpring Health Services seeks a Central Intake Coordinator to serve as the primary interface between patients, insurance representatives, and internal departments. The role involves contacting insurers, branch operations, and patients to gather accurate demographic and insurance details, verify eligibility, and confirm remaining benefits using electronic and phone resources. The coordinator obtains pre‑certifications, authorizations, and referrals to ensure compliance with managed‑care requirements. Daily tasks include preparing oral and written updates, maintaining documentation in the computer system, and communicating patient education on rights, regulatory standards, and financial policies. Effective communication with insurers and patients is essential to deliver a positive customer service experience. The position partners with Business HUB, Clinical Coordinators, and Branch Operations while supporting BrightSpring Health’s compliance program and its HIPAA, FCRA, and ethical obligations. Required qualifications include an HR Diploma or GED, with a preferred associate’s degree or higher. Candidates must have at least two years of experience interacting with commercial or government insurance payers to verify coverage or process billing, collections, or follow‑up activities. A medical billing or insurance specialty certificate is preferred, as is strong analytical ability and proficiency with web‑based programs and Microsoft Excel. Demonstrated skill in navigating these systems and communicating clearly with diverse stakeholders is required.

Source: Himalayas