Claims Phone Support

Travel Insured International, a leading travel insurance provider and part of Crum & Forster within the Specialty Business Unit and Accident & Health division, is seeking a Claims Phone Support Representative. This entry to mid-level role offers opportunities to develop skills in claim handling within a dynamic insurance environment focused on travel protection for customers and agency partners. The position involves providing daily phone coverage for the 800-number claims support line, assisting customers with claim initiation and documentation requirements, and processing status updates with accuracy and timeliness. Responsibilities include notating interactions in internal systems, escalating complex inquiries to appropriate units, meeting performance targets, and contributing to disaster recovery operations. The role emphasizes exceptional customer advocacy, professional communication, and continuous feedback for training improvements, offering transferable skills in insurance fundamentals and customer support within the broader insurance sector.

Source: Himalayas