Customer Platform Administrator

The Platform Administrator serves as a trusted advisor and technical administrator for ServiceChannel customers, ensuring platform configurations are maintained and optimized. This role partners closely with customers, Facility Coordinators, Customer Success, Product Management, and Support teams to implement configuration changes, support platform enhancements, and drive adoption of ServiceChannel capabilities. Key responsibilities include configuring platform settings based on customer requirements, managing user access, permissions, and administrative settings, and implementing customer-requested updates within approved modules. The role maintains dashboard settings, workflows, and issue list configurations while communicating platform performance and updates to customers and internal stakeholders. Customer consultation involves serving as the primary point of contact for administration requests and collaborating with internal stakeholders to evaluate solution proposals. Configuration management covers locations/provider assignments, asset management, refrigerant tracking, site planning, inventory projects, and workflow administration. Cross-functional collaboration requires partnership with Customer Success Managers, Product teams, and Support to deliver solutions and document platform changes. The position requires 2+ years of experience in SaaS administration, customer support, system administration, or related fields with strong analytical and troubleshooting skills. This full-time Indianapolis-based role seeks candidates who can manage multiple priorities and customer requests simultaneously.

Source: Himalayas