Customer Service Representative

Customer Contact Services (CCS) is hiring remote Customer Service Representatives to work with their automotive division, CTI. CTI serves car dealerships nationwide by handling inbound calls, running outbound campaigns, and scheduling service appointments to improve dealership efficiency. The role requires answering calls professionally and resolving customer issues. Representatives schedule appointments, provide product and service information, process reservations, and update customer records. Accurate documentation and adherence to call scripts are essential to ensure a consistent customer experience. Candidates must escalate issues to supervisors when needed and meet Quality Assurance standards through ongoing training. The position offers a flexible schedule Monday through Friday with rotating Saturday shifts within operating hours of 6:00 a.m. to 9:00 p.m. CST. A high school diploma, GED, or higher is required, along with at least one year of customer service or call center experience. Strong computer skills, including typing and multitasking across multiple programs, are necessary, as well as clear spoken and written English. Documenting interactions clearly and handling confidential information with good judgment are key responsibilities. Ideal candidates possess strong problem-solving abilities, attention to detail, and a genuine commitment to excellent customer service. The remote role requires a personal computer setup meeting specific standards: a Windows 11 or Ryzen 3 processor with at least 8 GB RAM, two monitors, webcam, wired USB headset, and wired Ethernet internet. Benefits include medical, dental, and vision insurance, 401(k) plans, paid time off, life insurance, holiday incentives, training bonuses, and opportunities for career growth within the company.

Source: Himalayas