Global Application Support Manager

As Global Application Support Manager , you will ensure industry-leading front-line support for a global client base, leading and growing a global team of support experts while creating a service management framework that meets the unique geographical, operational, and service delivery challenges of LayerOne, both internally and externally. It is critical that applicants have financial markets experience and application-level expertise in Order Management, Portfolio Management, Risk Management, Treasury, Operational, and/or Accounting systems. Knowledge of financial markets instruments is also a must. Our platform supports clients trading in Equity, Fixed Income, Interest Rate, Currency, Liquid and Distress Credit, Mortgage, Cyrpto, and other markets. Successful candidates will have working knowledge of multi-asset-class system functionality. What you will be doing: Maintain ultimate responsibility for all our customer support flow, providing white glove service through timely and effective intake, management, and resolution of all customer queries Lead, manage, and expand a team of dedicated support staff located across the globe Develop and execute a strategy to scale and optimize the current support model to accommodate a rapidly growing, diverse client base across several continents Drive change and lead continuous service improvement initiatives to enhance the client experience, utilizing international industry standards and best practices Support, advise, and mentor direct reports as they each establish and drive new levels of performance and client satisfaction Devel

Source: Himalayas