Help Desk Analyst

World Travel Holdings is seeking a Help Desk Analyst to join its End User Support Team in a remote capacity. The position requires working Saturday through Wednesday from 11 am to 8 pm EST. Candidates must be detail‑oriented, technically skilled, and able to resolve user issues through the Ticketing System while maintaining high standards of customer service and process compliance. Essential duties include handling technical requests, diagnosing problems, managing resources such as documentation and escalation paths, and ensuring security considerations are addressed promptly. The role also emphasizes clear communication, collaboration, and composure when assisting stressed users, as well as staying adaptable to changing priorities. Professional responsibilities involve organizing tickets, maintaining detailed documentation, and following through on tasks until resolution. Applicants are expected to demonstrate persistence, curiosity about root causes, and a strong customer‑service mindset. Key qualifications include technical knowledge, problem‑solving ability, attention to detail, and the capacity to manage multiple steps and follow‑through on ownership of issues. This full‑time position offers a people‑focused culture within a leading cruise agency headquartered in Fort Lauderdale, FL.

Source: Himalayas