Intermediate Support Engineer (SHIFT)

GitLab is seeking an Intermediate Support Engineer to join its Support Engineering team in a shift-based role. This full-time position operates on an 8-hour schedule covering four weekdays and one weekend day, with a primary focus on providing technical support for customers using GitLab's DevSecOps platform. The role involves direct customer interaction to troubleshoot complex issues, including performance analysis using tools like strace, coordinating with Product and Engineering teams to resolve bugs, and potentially contributing code fixes or documentation improvements.Embedded within the Engineering department, the engineer will collaborate closely with developers to understand system behaviors, enhance support processes, and ensure efficient issue resolution through the issue tracker. Candidates must thrive in a collaborative environment that values AI-driven productivity and continuous learning, with responsibilities centered on delivering accurate, customer-focused solutions while actively participating in technical discussions. This position offers the opportunity to deeply engage with GitLab's codebase and contribute to the platform's evolution, reflecting GitLab's commitment to innovation and open collaboration. Applications are encouraged from individuals who can demonstrate problem-solving skills and a passion for improving software development workflows.

Source: Himalayas