IT & Systems Administrator

The role is for an IT & Systems Administrator to own internal systems and tools for a Sage Intacct specialist serving mid-size construction and real estate businesses in Australia and New Zealand. The Kenya team handles implementation, development, and technical work as the delivery engine. Responsibilities include managing Microsoft 365 (user accounts, email, Teams, SharePoint, licenses, and security), supporting staff in Kenya and Australia with hardware setup, home internet troubleshooting, and daily IT issues. The administrator will administer Zoho CRM (data hygiene, user access, basic configuration, reporting), integrate internal systems to eliminate manual data duplication, and set up the customer support call centre infrastructure including telephony, ticketing, and routing tools. They will manage other internal tools such as website backend, communication platforms, and productivity software. The role requires onboarding new staff across both hubs, ensuring reliable systems, and proactively identifying and solving issues before they impact delivery. Documentation of systems, configurations, and processes will be created to avoid dependency on any single individual. Research and recommendations for new tools to improve team efficiency will be part of the role, alongside any other tasks assigned by management. This position offers broad ownership and the opportunity to define standards as the team scales.

Source: Himalayas