L1 Hosting Tech Support Agent

A Level 1 Hosting Tech Support Agent works directly with customers to resolve hosting and WordPress-related technical issues through live chat and ticket-based support. The role is based at LevelUp, a specialist agency offering outsourcing solutions to agencies, software vendors, and website owners. This full-time position is long-term, fully remote, and requires working a fixed mid-shift or night shift from Monday to Friday. The candidate will manage multiple concurrent chats, providing timely and empathetic support through platforms like live chat and Zendesk. Responsibilities include diagnosing and resolving technical problems related to web hosting, WordPress sites, SSL certificates, DNS records, and basic database queries or migrations. The agent will also troubleshoot website accessibility and use Linux command-line tools to identify and fix issues. Key skills include strong customer service, attention to detail, and the ability to handle technical tasks such as plugin, theme, or configuration error resolution. The role emphasizes maintaining high quality standards and customer satisfaction scores. This is a targeted position for individuals interested in technical support within a dynamic, outsourcing-focused environment. Candidates must be prepared for schedule rigidity and holiday observance specific to the Philippines. This opportunity is offered under reference number 2634-323775.

Source: Jobicy