Operations Support Mgr-Customer Support Representative

The Operations Support Manager-Customer Support Representative role at TELUS Agriculture & Consumer Goods focuses on enhancing the mobile and online experience for customers. This full-time position is based in Brampton and involves providing timely, knowledgeable support via phone, email, and chat, including after-hours assistance when needed. Key responsibilities include maintaining customer relationships, tracking communications in the CRM, supporting first-line support for Agronomy and online platforms, and conducting webinars with follow-up on content quality and feature updates. The role requires collaboration with Enterprise Account Managers on enhancement requests and data migrations from third parties. Candidates must be detail-oriented, effective communicators, and adept at managing customer interactions to drive satisfaction and retention.

Source: Himalayas