Order Processing Tech Support Specialist

Company Overview LevelUp is a specialist agency that provides outsourcing solutions to agencies, software vendors, and website owners. For over seven years, we have successfully collaborated with a variety of companies, providing valuable technical, operational, and back-office support. We boast a large team of skilled and passionate professionals who are committed to delivering high-quality work for our clients. Position Overview We’re looking for an Order Processing Tech Support Specialist to join our support team. This role is the first point of contact for the sales team when they hit issues in Salesforce, covering day-to-day order troubleshooting. We want someone with a keen eye for detail who can pinpoint the errors and misconfigurations, who genuinely enjoys solving problems, communicates clearly and comfortably, and takes pride in making sure the sales team feels supported. Reference: 2631-407585 Responsibilities Serve as the first point of contact for the sales team in troubleshooting order issues in Salesforce, over Slack and Zendesk Identify what’s blocking an order or opportunity, whether a validation error, an incorrect field value, or a wrong selection, and advise the user on resolving the error Investigate orders that fail at the point of processing, reproducing the issue where possible and isolating the cause before escalating Document resolutions, tag tickets correctly, and contribute to the internal knowledge base so recurring issues are faster to resolve next time Requirements (Must-haves) Salesforce Sales Cloud Experience: Hands-on experience with Salesf

Source: Jobicy