Representative, Sales Support

The Sales Support Representative serves as the primary liaison between the sales function and existing customers, ensuring seamless communication during inquiries. This role supports the end-to-end sales cycle, from initial contact through post-sale follow-up, to enhance customer satisfaction. Responsibilities include answering inbound emails and phone calls, providing product details, samples, and marketing materials, and collaborating closely with sales representatives to manage territory activities. The representative coordinates with distributor sales teams to deliver accurate product solutions, pricing, and technical support tailored to client needs. They generate and qualify new sales leads via inbound channels, maintain competitive and product knowledge, and assist with territory management tasks such as sales reporting and discrepancy resolution. Key duties also involve preparing sales documentation, updating the IKAP database with forecasts and win/loss data, and submitting quotes or relationship forms for sales teams. The role requires managing vendor credentialing processes and supporting special projects for corporate accounts or IDNs (Integrated Delivery Networks). Weekly reporting on high-priority items ensures visibility into sales performance and pipeline health. Essential qualifications include strong communication, organizational, and multitasking abilities, attention to detail, and proficiency in Microsoft Office applications. Candidates must be at least 18 years old, hold a high school diploma (with college preferred), and have two or more years of sales experience, ideally within the medical device industry. The position operates in a professional office setting with minimal travel required.

Source: Himalayas