Services Incident Responder

The Services Incident Responder position is based on Akamai's global Managed Cloud Operations team, which provides managed services to major online businesses. The role serves as the frontline response for customer incidents, focusing on real-time issue detection, triage, and resolution. Key duties include monitoring alerting systems, triaging live alerts, prioritizing incident tickets, and updating stakeholders during outages. Candidates need 2 years of experience and a Bachelor's degree in IT, computer science, networking, or cybersecurity. Required skills span technical literacy in TCP/IP, DNS, HTTP/HTTPS, and TLS/SSL, along with the ability to interpret logs and dashboards. Strong communication, composure under pressure, and attention to detail are essential for handling urgent customer-impacting events. This role protects the digital infrastructure relied on by millions, emphasizing both technical precision and collaborative problem-solving in a fast-paced environment.

Source: Himalayas