Tech Support Administrator II

The Tech Customer Support Administrator II at Sinch is a full-time technical role focused on delivering high-level support for Voice and Verification services. The position acts as the primary escalation point for complex technical issues and involves managing incidents and troubleshooting service-related problems. You will analyze traffic patterns, configure backend systems, and resolve critical routing and fraud issues affecting customers. The role requires deep technical knowledge and a strong customer focus, handling escalations from first-line support teams. You will serve as the trusted technical point of contact, ensuring service stability and guiding customers through complex problem resolution. This job involves close collaboration with engineering and operations teams to maintain and improve global communication traffic. You will investigate technical complaints, including fraudulent traffic and traceback requests, and manage end-to-end service delivery. The ideal candidate is analytical, technically skilled, and passionate about solving intricate problems in a fast-paced environment. You will own service delivery, champion customer success, and contribute to enhancing the overall customer experience. The position supports customers across a global platform used by major companies for mobile messaging and communication solutions. You will work alongside sales and product teams to help clients maximize value from Sinch’s services. The role is open to candidates in the Philippines, Malaysia, or China. Remote work arrangements may be available within these locations. This opportunity allows you to grow within a developing company that is shaping the future of global communication platforms. Responsibilities include high-density troubleshooting, incident resolution, and technical problem ownership. The role is part of a global support team dedicated to service excellence and continuous improvement.

Source: Himalayas