Technical Account Manager III

Senior Technical Account Manager with responsibility for maintaining relationships with enterprise customers. The role is positioned as the primary technical liaison for those accounts, tasked with managing the entire ticket and incident lifecycle to deliver fast, high‑quality resolutions. Key duties include leading incident activation, performing severity assessments, escalating issues as needed, and conducting post‑incident follow‑up to prevent recurrence. The manager will also facilitate proactive communications, coordinate cross‑functional collaboration across support, engineering, product, and operations, and lead regular customer calls, incident reviews, and service reviews. Additional responsibilities involve creating documentation, monitoring, and enablement to ensure new product launches and features are service‑ready. The position requires strong written and verbal English skills, a bachelor's degree, and prior experience working directly with enterprise customers in a technical or customer‑facing capacity. Candidates should be proficient with ticketing tools such as Jira or Zendesk, possess strong troubleshooting abilities at L2/L3 levels, and be capable of clearly communicating technical concepts to both technical and non‑technical audiences. Experience in mobile or telecommunications environments is considered a plus but not a requirement.

Source: Himalayas