Virtual Diagnostic Assistant

The position is a virtual role supporting Penske's field service technicians with remote diagnostic assistance. As a Penske Virtual Diagnostic Assistant, the role involves guiding technicians through troubleshooting vehicle fault codes using OEM software, documentation, and training programs. Key duties include answering inbound calls, coaching field staff, updating diagnostic databases, and reducing repair time and costs at service locations. The assistant makes outbound calls to coordinate with OEMs, PTL locations, and suppliers while documenting all actions and resolutions in Penny's case management system. Critical responsibilities include training on diagnostic software, completing minor system adjustments, and ensuring customer satisfaction through thorough follow-up on repair cases. The role requires strict adherence to diagnostic procedures without direct involvement in physical vehicle repairs. Communication with field customers happens exclusively via phone and remote digital tools to resolve complex technical issues efficiently.

Source: Himalayas